Problem pairing Vault2 and Flex2i

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AOM3
Posts: 1
Joined: Tue Feb 12, 2019 6:30 am

Problem pairing Vault2 and Flex2i

Post by AOM3 » Wed Feb 27, 2019 5:19 am

Hi everyone,

I purchased a Bluesound Pulse Flex 2i in the UK a month or two ago. The idea was to have it in the kitchen, paired with my Vault 2, which is in the dining room – and to enjoy synchronised sound from both.

Both seem to be able to stream Tidal and radio and play ripped files from the Vault 2 on their own without any trouble (very well in fact – both sound great). However the pairing function doesn't work very well at all. When paired, the devices (usually the Flex):
• frequently drop out – maybe every ten minutes or so, sometimes a lot more
• disappear from the app and take forever to come back
• randomly go on mute or won't respond to commands
• when asked to do something, the Flex often starts playing files or a stream previously listened to from the Vault, when other streams have been listened to on it since, and the files are not wanted at that moment.

In general, they constantly trip over each other, get in a muddle and are very aggravating to use as a pair.

We're becoming increasingly frustrated that we can't achieve connected, synchronised audiophile sound throughout the house. My wife has officially "banned" me from choosing any more hifi equipment...

Perhaps we would't mind so much if the support was there. However, I raised the issue with Bluesound support directly on 13th Feb. On the 14th, they asked me for diagnostic logs, which I sent on the 18th. I have subsequently followed up three times and heard nothing. This is very disappointing for what should be a premium service.

My set up:
• Vault 2 plugged directly into router via cat 6 (has always worked v well)
• Pulse Flex 2i plugged into ethernet over mains "home plug". I am using this as it had so many problems when using Wi-Fi. If anything, ethernet over mains is very slightly worse (though doesn't seem to have introduced any noise)
• I don't have any means of plugging the Flex directly into ethernet – no wall sockets and the router is too far away
• the two devices are in different rooms, but close to each other, probably c.5 metres. We've got router -5m-> Vault 2 -5m-> Flex

Help me please before I become a Sonos person.

SeppiE
Posts: 1173
Joined: Fri Jul 11, 2014 12:04 pm
Location: Liverpool, UK

Re: Problem pairing Vault2 and Flex2i

Post by SeppiE » Wed Feb 27, 2019 7:40 am

POE is useful but as I found out can be a pain... my two devices need unplugging evert 7-10 days otherwise weird things happen with network traffic. Another pair I had did not pass the devices mac addresses so were just as useless.

Try unplugging them from the mains for a minute to see if that helps, won’t take long :D

I would however test by bringing the Flex closer to your router and try via wifi.

Archaepon
Posts: 2
Joined: Mon Dec 10, 2018 11:13 am

Re: Problem pairing Vault2 and Flex2i

Post by Archaepon » Fri Apr 05, 2019 6:03 am

I have had the same problem for over 5 months. The Flex players work for days then suddenly they drop out. I have to unplug and reacquaint the Flex players with my BT Hub. This happened five times yesterday! 5 times. I am in the process of buying a new hub, a TP Link. I hope the upgrade will help the drop outs and odd behaviour of the players.

SeppiE
Posts: 1173
Joined: Fri Jul 11, 2014 12:04 pm
Location: Liverpool, UK

Re: Problem pairing Vault2 and Flex2i

Post by SeppiE » Fri Apr 05, 2019 6:07 am

Unless already done split the two frequencies into different SSID’s, smart setup is turned off and reserve the IP addresses.

I have a BT Hub ;)

KriHad
Posts: 1356
Joined: Thu Sep 12, 2013 11:49 am
Location: Älvsjö, Sweden

Re: Problem pairing Vault2 and Flex2i

Post by KriHad » Fri Apr 05, 2019 6:31 am

Archaepon wrote:
Fri Apr 05, 2019 6:03 am
I am in the process of buying a new hub, a TP Link.
Have TP Link Deco M5 (4 units) and 250/100 fibre and no problem playing/grouping my below players, all but the AVR are on wi-fi. So, hopefully TP Link will sort you too. I stream only 16bit flac via Tidal by the way, always smooth/no dropouts.

Apple Extreme/Express could not help me, neither did Netgears's Nighthawk or Asus' ditto once more players were added to my set-up, demanding more and more from the network.

Oh, there are at least two more TP Link Deco options in the market today, I think M7 and M9.

Best, KriHad
Pulse Soundbar 2i | Pulse Mini 2i | 3x Pulse Flex 2i
Wireless via TP-Link Deco M5 | Lossless via Radio paradise, Tidal & USB

SeppiE
Posts: 1173
Joined: Fri Jul 11, 2014 12:04 pm
Location: Liverpool, UK

Re: Problem pairing Vault2 and Flex2i

Post by SeppiE » Fri Apr 05, 2019 6:41 am

The BT Smart hubs are actually quite good, only downside is you cannot set your own preferred DNS server.

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TonyW
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Re: Problem pairing Vault2 and Flex2i

Post by TonyW » Fri Apr 05, 2019 9:03 am

Archaepon wrote:
Fri Apr 05, 2019 6:03 am
I have had the same problem for over 5 months. The Flex players work for days then suddenly they drop out. I have to unplug and reacquaint the Flex players with my BT Hub. This happened five times yesterday! 5 times. I am in the process of buying a new hub, a TP Link. I hope the upgrade will help the drop outs and odd behaviour of the players.
Help, Send Support Request in the App or e-mail us at support@bluesound.com - we will be happy to help troubleshoot...
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