Cannot See The Vault 2 On MY Home Network With My Windows 10 PC

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soundhd
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Location: Ann Arbor, MI.

Cannot See The Vault 2 On MY Home Network With My Windows 10 PC

Post by soundhd » Fri Nov 16, 2018 5:10 pm

I cannot see my Vault 2 on my cable home network with my Windows 10 Desktop PC. Was able to see it a couple days ago...have always been able to see it. I can see the other items connected to the network. For some reason the Vault 2 is not showing up on the list when I click on the THIS PC icon on my desktop screen. Did try dis-connecting the cable and plugging it back in...light flashed yellow few times then went back to a steady green. When I go to the diagnostics page for the Vault 2 I can see the other players on the Wi-Fi network.

I also tried powering the Vault 2 down ....unplugged the power cable for a few seconds re-connected it and it seemed to come back up OK...I can see and use it with my Bluesound sound APP on my desktop.

Any help would be appreciated.



thanks

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TonyW
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Re: Cannot See The Vault 2 On MY Home Network With My Windows 10 PC

Post by TonyW » Mon Nov 19, 2018 8:58 am

Hi Soundhd

If you have rebooted everything (including your network router), please e-mail our Support Crew at support@bluesound.com and they will be happy to help.
Need help? Select Help, Send Support Request in the App or e-mail us at support@bluesound.com and we will reach out to you.

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